State Farm® Insurance Agent Chadd Kawata

"Terrible customer service once they have you signed up. I've been trying to get a hold of them for almost a week and haven't received a call back or answer to my texts. Beware of customer service after they get your money."

"They made switching my home and auto as painless as possible AND helped me save money with the exact same coverage. Thanks so much!"

"Never in a million years did I expect State Farm to offer the most competitive price. Chadd and his team worked with me to tailor my home and auto quotes to the specific coverage I was looking for, yet still came out less expensive than Progressive, Allstate, Geico or any of the other companies that quoted me."

"Of all the agents I've ever met, he has the best process and the fastest responses and satisfaction of reasonable payment"

"Chadd and his team have been very helpful and have explained everything that I had questions on."

"Great experience working with this team. Really good price for my home and auto policy. Great response time and very friendly."

"I recently experienced false claims reported on my driver's history. Chadd was not helpful at all. I emailed him the details about the situation and he CC me in an email to I guess one of his office workers and asked her to handle it. He should have provided better customer service and spoke with me, his customer himself. I'm currently still fighting the claims because they are towing bills. My car has never ever been towed. Fraudulent claims. Chadd only responds when it's time to renew a policy. I'm sick of State Farm and his office. A shame how people do business these days. Definitely not staying with this company."

"I am being charged more for homeowners insurance than I was quoted for. They were not helpful when I tried multiple times to resolve the issue."

"Homeowners insurance plans skyrocket. ? Chadd Kawata was able to give me best price I could find. Thank you for your help !!"

"By far the most seamless experience I have had with any agency. Chadd was quick to respond and even quicker to get me insurance!. (regardless of the fact that I contacted him at the end of a work day)"

"I was shopping for homeowners and personal car insurance and after contacting several options finally reached State Farm Kawata Insurance Agency in Richardson,TX. Sales Manager Paul Shelley surprised me with a one of a kind customer service experience. He was able to answer all my questions in a very thorough and professional manner. Insurance policies are very technical and difficult to understand subjects and making proper decisions about different choices are complicated matters for the layperson. This decisions may have a profound impact when is time to use the insurance coverage. To any person that is reading this posting and is shopping for an insurance policy I definitely encourage you to reach Mr Kawata office. Again, customer service second to none."

"Kelsie was super easy to work with and very helpful. I would highly recommended this State Farm agency. I got easy quotes for home, auto and life and all rates were very favorable."

"Very mediocre State Farm agent .. they are always in meetings so you cannot get a hold of them immediately . They will call you back in 2-3 hours or more . So if you need immediate help good luck ! Also Chad is mostly on vacation / in meetings or busy . He is however never busy if you want to talk to him about additional insurance. In that case he is available . I am a business owner/ house owner and a resident of Plano ,"

"Chadd and his staff are friendly, diligent and professional. They are a pleasure to deal with!"

"Amazing team, quick to respond and no straightforward process from getting a quick quote to getting insurance. Shelley was great to work with! Best experience in buying insurance!"

"Fast, professional and attentive service from Chadd and his team. Will definitely hit them up again for our insurance needs. Thank you Chadd!"

"Chadd was highly professional and worked with me outside normal business, appreciate the flexibility and going the extra mile. Thank you"

"Excellent customer service and very good rates. Recommended!"

"Informed,well spoken,easy to understand thanks for your support Chad"

"Chad is very easy to work with. He took his time explaining things and was fast and efficient. I highly recommend him."

"Incredible service, made it very easy for me to decide to switch insurance provoders"

"My recent experience with Shelley has been great! He was very helpful as I was shopping to switch both home and auto insurance, and Shelley was patient and thorough with all of my questions. Thank you!"

"This is a positive and happy State Farm agency that cares about helping their customers. I rate them 5 stars and will be referring friends & family."

"Chadd is great to work with."

"Run! Don’t walk. Run far away from this agent and office! Unprofessional customer service. I requested that my renters insurance be canceled because I bought a home. They offered to quote my home owners and never sent the quote, so I went with another company. I kept my car insurance through the same policy, which I had for many years! While moving into my house I hit a neighbors car who was parked behind my driveway. Come to find out they canceled my car insurance and not my renters. They had to cover the accident but it was like pulling teeth and took over a month. Thank god for my lovely new neighbors.. they were graceful and patient! Fast forward to a year later and my car policy was canceled due to the accident from a year ago?? A few months ago Chadd used some hardball sales tactics to get me to switch my home owners for MORE money, then said if you don’t see the value of State Farm then that’s fine. I asked him to save me money, not cost me more money. So now I have to find a new company and agent! Just a horrible experience all around. They just want new sales, and will ignore your calls if you’re not buying a new policy."