State Farm® Insurance Agent Chadd Kawata

"I recently experienced false claims reported on my driver's history. Chadd was not helpful at all. I emailed him the details about the situation and he CC me in an email to I guess one of his office workers and asked her to handle it. He should have provided better customer service and spoke with me, his customer himself. I'm currently still fighting the claims because they are towing bills. My car has never ever been towed. Fraudulent claims. Chadd only responds when it's time to renew a policy. I'm sick of State Farm and his office. A shame how people do business these days. Definitely not staying with this company."

"I am being charged more for homeowners insurance than I was quoted for. They were not helpful when I tried multiple times to resolve the issue."

"Homeowners insurance plans skyrocket. ? Chadd Kawata was able to give me best price I could find. Thank you for your help !!"

"By far the most seamless experience I have had with any agency. Chadd was quick to respond and even quicker to get me insurance!. (regardless of the fact that I contacted him at the end of a work day)"

"I was shopping for homeowners and personal car insurance and after contacting several options finally reached State Farm Kawata Insurance Agency in Richardson,TX. Sales Manager Paul Shelley surprised me with a one of a kind customer service experience. He was able to answer all my questions in a very thorough and professional manner. Insurance policies are very technical and difficult to understand subjects and making proper decisions about different choices are complicated matters for the layperson. This decisions may have a profound impact when is time to use the insurance coverage. To any person that is reading this posting and is shopping for an insurance policy I definitely encourage you to reach Mr Kawata office. Again, customer service second to none."

"Kelsie was super easy to work with and very helpful. I would highly recommended this State Farm agency. I got easy quotes for home, auto and life and all rates were very favorable."

"Very mediocre State Farm agent .. they are always in meetings so you cannot get a hold of them immediately . They will call you back in 2-3 hours or more . So if you need immediate help good luck ! Also Chad is mostly on vacation / in meetings or busy . He is however never busy if you want to talk to him about additional insurance. In that case he is available . I am a business owner/ house owner and a resident of Plano ,"

"Chadd and his staff are friendly, diligent and professional. They are a pleasure to deal with!"

"Amazing team, quick to respond and no straightforward process from getting a quick quote to getting insurance. Shelley was great to work with! Best experience in buying insurance!"

"Fast, professional and attentive service from Chadd and his team. Will definitely hit them up again for our insurance needs. Thank you Chadd!"

"Chadd was highly professional and worked with me outside normal business, appreciate the flexibility and going the extra mile. Thank you"

"Excellent customer service and very good rates. Recommended!"

"Informed,well spoken,easy to understand thanks for your support Chad"

"Chad is very easy to work with. He took his time explaining things and was fast and efficient. I highly recommend him."

"Incredible service, made it very easy for me to decide to switch insurance provoders"

"My recent experience with Shelley has been great! He was very helpful as I was shopping to switch both home and auto insurance, and Shelley was patient and thorough with all of my questions. Thank you!"

"This is a positive and happy State Farm agency that cares about helping their customers. I rate them 5 stars and will be referring friends & family."

"Chadd is great to work with."

"Run! Don’t walk. Run far away from this agent and office! Unprofessional customer service. I requested that my renters insurance be canceled because I bought a home. They offered to quote my home owners and never sent the quote, so I went with another company. I kept my car insurance through the same policy, which I had for many years! While moving into my house I hit a neighbors car who was parked behind my driveway. Come to find out they canceled my car insurance and not my renters. They had to cover the accident but it was like pulling teeth and took over a month. Thank god for my lovely new neighbors.. they were graceful and patient! Fast forward to a year later and my car policy was canceled due to the accident from a year ago?? A few months ago Chadd used some hardball sales tactics to get me to switch my home owners for MORE money, then said if you don’t see the value of State Farm then that’s fine. I asked him to save me money, not cost me more money. So now I have to find a new company and agent! Just a horrible experience all around. They just want new sales, and will ignore your calls if you’re not buying a new policy."

"From the moment I spoke to Shelley at State Farm, his positive energy came across on the phone. He patiently answered all my questions and presented multiple options to customize our homeowners insurance to exactly what we needed. I appreciate how Shelley also coordinated bundling our auto insurance to make sure we received all the benefits of State Farm- we certainly came out well ahead! Even afterwards, he made himself available when I had follow up questions- always showing so much professionalism and care! Thank you- we highly recommend working with Shelley at Kawata State Farm Insurance Agency!"

"Chad has been an amazing agent to work with! I’ve been with him for several years now and he’s helped me cover car and renters insurance and has always been super easy to get a hold of and help answer any questions I have!"

"Chadd is the best insurance agent. Amazing rates and super flexible. I have been working with him for 8 years. I have few cars and my house insured with State Farm through him. He always educate me great options / deal with pros and cons. He is available to communicate, responsive, responsible and fast acting. Chadd take care of his clients. I am looking forward to work with him for all my future insurance need as well."

"Best State Farm repair company in the Dallas area, and we have been looking for the article to get the idea of what we need."

""WARNING" I have been a client of Chadd Kawata for several years, with my home insurance policy and me and my wife's cars. I have been trying to contact Chadd for over a month now and he will not return my phone call at all! This is the most unprofessional customer service I have ever experienced! Especially being that this is a State Farm Insurance Agent! I'm guessing it's just a numbers game to him because he loses one and gains two. I WOULD NEVER, EVER RECOMMEND CHADD KAWATA TO ANYONE AT ALL! DISGRACEFUL CUSTOMER SERVICE! I WILL BE CONTACTING THE CORPORATE OFFICE WITH THIS MATTER!"

"I'm so disappointed with the service here. It was like pulling teeth trying to get in contact with anyone from this office. I finally decided to go to the office myself but they were out that week. The only way I could get contact was through email and even then it was very vague. I was told that an agent would reach out to me on different occasions and they never did. I had enough and switched insurance companies. I see the many five star reviews and wish I could have had the same experience but this state farm office has left a bad taste in my mouth."