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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Allison Friday

May 14, 2024

1  out of  5 rating by Allison Friday
"Run! Don’t walk. Run far away from this agent and office! Unprofessional customer service. I requested that my renters insurance be canceled because I bought a home. They offered to quote my home owners and never sent the quote, so I went with another company. I kept my car insurance through the same policy, which I had for many years! While moving into my house I hit a neighbors car who was parked behind my driveway. Come to find out they canceled my car insurance and not my renters. They had to cover the accident but it was like pulling teeth and took over a month. Thank god for my lovely new neighbors.. they were graceful and patient! Fast forward to a year later and my car policy was canceled due to the accident from a year ago?? A few months ago Chadd used some hardball sales tactics to get me to switch my home owners for MORE money, then said if you don’t see the value of State Farm then that’s fine. I asked him to save me money, not cost me more money. So now I have to find a new company and agent! Just a horrible experience all around. They just want new sales, and will ignore your calls if you’re not buying a new policy."
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Krystle Hernandez

April 12, 2024

5  out of  5 rating by Krystle Hernandez
"From the moment I spoke to Shelley at State Farm, his positive energy came across on the phone. He patiently answered all my questions and presented multiple options to customize our homeowners insurance to exactly what we needed. I appreciate how Shelley also coordinated bundling our auto insurance to make sure we received all the benefits of State Farm- we certainly came out well ahead! Even afterwards, he made himself available when I had follow up questions- always showing so much professionalism and care! Thank you- we highly recommend working with Shelley at Kawata State Farm Insurance Agency!"
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Franzen Villavicencio

March 14, 2024

5  out of  5 rating by Franzen Villavicencio
"Chad has been an amazing agent to work with! I’ve been with him for several years now and he’s helped me cover car and renters insurance and has always been super easy to get a hold of and help answer any questions I have!"
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Akila Jayawardhana

June 7, 2023

5  out of  5 rating by Akila Jayawardhana
"Chadd is the best insurance agent. Amazing rates and super flexible. I have been working with him for 8 years. I have few cars and my house insured with State Farm through him. He always educate me great options / deal with pros and cons. He is available to communicate, responsive, responsible and fast acting. Chadd take care of his clients. I am looking forward to work with him for all my future insurance need as well."
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April 30, 2023

5  out of  5 rating by R H
"Best State Farm repair company in the Dallas area, and we have been looking for the article to get the idea of what we need."
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Michael Cross

October 18, 2022

1  out of  5 rating by Michael Cross
""WARNING" I have been a client of Chadd Kawata for several years, with my home insurance policy and me and my wife's cars. I have been trying to contact Chadd for over a month now and he will not return my phone call at all! This is the most unprofessional customer service I have ever experienced! Especially being that this is a State Farm Insurance Agent! I'm guessing it's just a numbers game to him because he loses one and gains two. I WOULD NEVER, EVER RECOMMEND CHADD KAWATA TO ANYONE AT ALL! DISGRACEFUL CUSTOMER SERVICE! I WILL BE CONTACTING THE CORPORATE OFFICE WITH THIS MATTER!"
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Alissa Olmos

August 3, 2022

1  out of  5 rating by Alissa Olmos
"I'm so disappointed with the service here. It was like pulling teeth trying to get in contact with anyone from this office. I finally decided to go to the office myself but they were out that week. The only way I could get contact was through email and even then it was very vague. I was told that an agent would reach out to me on different occasions and they never did. I had enough and switched insurance companies. I see the many five star reviews and wish I could have had the same experience but this state farm office has left a bad taste in my mouth."
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April 28, 2022

5  out of  5 rating by PANKERJ PRAGJI
"Amazing team. Always looking out for their customers."
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Jezelle Isbell

March 28, 2022

5  out of  5 rating by Jezelle Isbell
"Amy was recommended to me by a very good friend. I had another insurance company at the time and really just stayed because I thought it would be a hassle to change over. I decided to shop around and Amy had reached out to me about going over my policy and to see if they could save me some money. The switch was very easy and she took care of everything with my auto and homeowners insurance. She is very friendly, helpful and professional. She made sure I had the best coverage for my needs."
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Frio Acres Resort

March 25, 2022

5  out of  5 rating by Frio Acres Resort
"First time State Farmer now. I traded insurance 'farmers' and have always wanted to be kin to Jake from State Farm. SF always seemed to be priced out of the market when I would shop them. We're 'Empty Nesters' now so we were able to absolve our core risk element, two boys on our policy, and start living the good life. I have a crazy work life and poor Amy never gave up on me, politely checking up on me every 5-6 months to see if I was still interested/breathing. We did the deal this week after what, I believe, turned out to be is over a couple years given the COVID timing. Looking forward to enjoying the savings finally and adding a few exposure coverages that were not previously on our homeowners policy (nor were they ever offered)."
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Allison Walls

March 8, 2022

5  out of  5 rating by Allison Walls
"Amy was very professional, timely, and efficient. She helped me get set up with a renters insurance policy in a quick, easy process! Awesome job!"
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Sahil Shah

February 15, 2022

1  out of  5 rating by Sahil Shah
"Pathetic service, I had applied through State Farm Insurance website for an auto insurance and was assigned this agent. The agent never communicated anything that my insurance was under a pending status with him. I faced a vehicle breakdown and wanted a emergency road side service that was included in my insurance and when I tried to contact the state farm roadside assistance they said that they cannot find my policy because it was in pending status with the agent. Next day I contacted the agent and he says I will have to file a claim for the road side assistance that will increase my insurance premium for next 5 years. I have worked with couple other insurance and have requested a roadside assistance but never had to file a claim or my insurance premium was increased. When I told him the same thing he was like " I know you are smart enough to know things but this is how we work". I would not suggest anyone this agent. FYI :- As per the response from the owner I never own a TX license and information provided was of PA license. Also, I was never contacted by the agent when I was assigned an agent and I had no clue that my status was inactive. The state farm call center told me that the agent should have contacted you when he was assigned."
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Steven Fong

February 10, 2022

5  out of  5 rating by Steven Fong
"Chadd and Amy are amazing to work with! They helped me save a lot of money on my 2 vehicles and were very patient with the whole process. They kept in touch all throughout the process and made sure that I got the best quote possible. Looking forward to working with them in the future! 2/10/22: I really appreciate Chadd and his team. They proactively reached out to me to make sure I was getting the best policy and best pricing since it has been awhile since I joined them. We reviewed my current policy and adjusted it to fit my life milestones. I highly recommend them!"
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Kim Leonard

February 7, 2022

5  out of  5 rating by Kim Leonard
"My family and I have used State Farm for years and we have been pleased with Chadd Kawata and staff. They are professional, nice and they are helpful. I recommend them."
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Imtiaz Rashid

February 7, 2022

5  out of  5 rating by Imtiaz Rashid
"Chadd is super friendly and he doesn’t get bored or irritated to help out his customers. If you are a state farm customer and get confused with lots of email, mail and jargon terms & conditions, you can always rely on Chadd to clear out all the confusion. I pray that he will continue to be this friendly with his customers and will get the love and support from them as he deserves."
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Robert Matthews

January 17, 2022

5  out of  5 rating by Robert Matthews
"They know how to do that business with a personal touch"
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Josh Sears

December 28, 2021

5  out of  5 rating by Josh Sears
"I've been a client of Chadd's for years and can say that I fully recommend him and his office if you are looking for great customer service and a friendly and professional agent.They've worked with me on my different policies and getting the best discounts available. I've had multiple instances where I contacted the office with a request and got a fast and helpful response. This is the type of agent you want when dealing with your important insurance needs."
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July 12, 2021

5  out of  5 rating by L B
"Great company! Friendly staff. Incredible rates and discounts. Very pleased with my insurance."
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Q Lin

June 11, 2021

5  out of  5 rating by Q Lin
"Chadd and Shelley and their team are honest hard working individuals that care about their customers/clients. I would recommend them for your insurance needs."
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Lili Sananikone

April 9, 2021

5  out of  5 rating by Lili Sananikone
"Amy and Chadd are super quick to respond to all my questions in addition to any requests that I need. They are professional, very friendly and easy to do business with!"
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Abhishek Bornak

April 6, 2021

5  out of  5 rating by Abhishek Bornak
"***Updated 2021 April*** I have my insurance with state farm from almost 2 years and Let me please tell everyone Chadd Kawata is best agent in the world. I am so thankful to him about everything. Just this month I got my new apartment and need some changes with my rental insurance and Chadd did it again wonderful job. If you choose Chadd, you are in best best hands. *******thank you Chadd********* ****2020*** This is one of the best place. They treat you like family.If you are looking for help with insurance then they are here to help you. I just got my new insurance. I save lots of money .So happy !!! Thank you so much Chadd Kawata and Amy."
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Mayln W

March 3, 2021

5  out of  5 rating by Mayln W
"Very good team here. Super friendly and just awesome!"
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Brandon Charron

February 25, 2021

5  out of  5 rating by Brandon Charron
"My experience with Shelley was quick and to the point, got what I wanted in a timely manner and had a great experience with their staff."
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Dong Nguyen

December 16, 2020

5  out of  5 rating by Dong Nguyen
"I like this Insurance Agent a lot. They contact me and provide all information that I need for automobile and home insurance. I compare the rate to my current policy and I was able to save a good amount of $$$ for a year coverage. I have switched to Chadd Kawata State Farm agent very happy with it. If you look for good rate of automobile or home or others, you should contact Chadd Kawata - State Farm agent for a quote."
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December 9, 2020

5  out of  5 rating by blank blank
"Shelley helped me get a great quote and made the process easy!"